Privacy Policy

Data Controller

Axionix B.V. is the data controller responsible for your personal information. We are registered in the Netherlands with registration number 79320584 and VAT number NL876520419B01.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, event details, dietary requirements, and payment information when you book our catering services or contact us for quotes.

Information We Collect:

• Personal Details: Name, email address, phone number, and postal address
• Event Information: Event date, location, number of guests, event type, and special requirements
• Dietary Information: Food allergies, dietary restrictions, and menu preferences
• Payment Data: Billing information and payment details (processed securely through third-party providers)
• Communication Records: Emails, phone calls, and messages exchanged with our team
• Website Usage: IP address, browser information, and website interaction data through cookies

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. Your personal data is processed for the following purposes:

• Service Delivery: To provide catering services, plan menus, and coordinate event logistics
• Communication: To respond to inquiries, provide quotes, and maintain ongoing communication about your events
• Payment Processing: To process payments and manage billing for our services
• Legal Compliance: To comply with legal obligations, including tax and accounting requirements
• Service Improvement: To analyse feedback and improve our catering services
• Marketing: To send relevant information about our services (with your consent where required)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our catering service contracts
• Legitimate Interest: For business operations, customer service, and service improvement
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: For marketing communications and non-essential cookies (where applicable)

Data Sharing and Disclosure

We may share your personal information with trusted third parties in the following circumstances:

• Service Providers: Payment processors, delivery partners, and equipment rental companies
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Partners: Venue partners and suppliers involved in event execution (with your consent)
• Professional Advisors: Lawyers, accountants, and consultants bound by confidentiality

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations:

• Customer Records: Retained for 7 years after the last service for accounting and legal purposes
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: Typically 26 months, as per Google Analytics retention settings
• Communication Records: Retained for 3 years for customer service purposes

After the retention period expires, we securely delete or anonymise your personal information.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at privacy@axionix.world or +31 102893792. We will respond to your request within one month.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure payment processing through certified providers
• Regular backups and disaster recovery procedures

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse website performance. For detailed information about our cookie usage, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

International Data Transfers

We primarily process your personal data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Certification schemes and codes of conduct

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us using the following information: